© 2017 by Jerry Zenn

Returns and Guarantee

Commissioning a custom piece is a very personal thing. If you commission a certain design, I will do my best to interpret it, and try to make your vision a reality.  In the rare case that you are not satisfied with my work, I offer the following return policy on commissioned pipes:

  • If your pipe has a malfunction of any sort, you may return it unsmoked and as received for a full refund (less shipping/insurance) within 10 days of delivery.  If it has been smoked or is beyond the initial 10-day period, you may return it for repair or replacement within one year of purchase.

  • Beyond the initial 10-days of receiving the pipe, the pipe belongs to you.

 

For pipes purchased directly from my site:

  • You may return for full refund (less shipping/insurance) unsmoked and as received within 14 days of delivery.

  • Beyond the initial 14 days of receiving the pipe, the pipe belongs to you; a smoked pipe also belongs to you.

 

*Please contact me before sending anything.

 

Shipping

All pipes will ship free from my workshop in Kaohsiung, Taiwan via International Express Mail Service (EMS). Please contact me if you have any special shipping instruction. 

 

*Please contact me if a return address is needed.

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Thank you.